THINKING SYSTEMICALLY
PRODUCT TERMS OF PURCHASE

Evergreen v1.0 - October 2026

PRODUCT SCHEDULE
1. Seller and contact
Seller: Relational Life Institute, Inc. ("RLI," "we," "us" or "our").
Support and refund contact: support@terryreal.com.
2. Product
Product: Thinking Systemically (the "Workshop").
The Workshop is a three-hour professional educational program for practitioners at all experience levels. It explores how relational, family and social systems shape a presenting problem and how a systemic perspective may inform assessment and intervention. It is not therapy, clinical supervision, certification, licensure training or individualized professional advice.
Included deliverables: the recorded Workshop taught by Terry Real and streaming access to the Workshop recording through RLI's learning platform. No downloadable recording, handouts, resources, continuing-education credit, certification, practicum or assessment is included.
3. Delivery
The Workshop is a recorded program available through RLI's learning platform. Access instructions will be sent to the purchaser's registration email. There is no scheduled live session or attendance requirement.
4. Price and payment
The price is $47 US dollars, charged as a one-time payment.
One purchase provides access for one named user. It does not provide a business, group or multi-seat licence or any right to redistribute the Workshop or materials.
5. Refund policy
A purchaser may request a full refund of the Workshop price by emailing support@terryreal.com within 48 hours of purchase.
After the 48-hour refund window, the Workshop price is non-refundable except where these terms provide or applicable law requires otherwise.
6. Delivery format
This purchase is for the recorded Workshop. No live event, scheduled attendance or live presenter session is included.
7. Recording and lifetime access
The Workshop recording is provided through RLI's learning platform. Purchasers receive lifetime streaming access to the version RLI makes available.
"Lifetime access" means access for as long as RLI continues to own, operate, host and support that version through an RLI learning platform. It does not mean the purchaser's natural lifetime or guarantee that a particular third-party platform will remain available indefinitely.
RLI may migrate the Workshop to another platform, make reasonable corrections or updates, replace outdated materials, or withdraw content where reasonably necessary for legal, safety, licensing or operational reasons while preserving any remedy required by applicable law. Future editions, new products, downloads, coaching and other services are excluded unless expressly stated.
8. Eligibility and order of precedence
Purchasers and participants must be at least 18 years old. The Workshop is available worldwide where permitted by law. These terms do not affect consumer rights that cannot legally be excluded.
If the Product Schedule conflicts with the General Terms, the Product Schedule applies.
GENERAL TERMS
1. Agreement and electronic acceptance
By purchasing the Workshop or selecting the purchase-acceptance checkbox, the purchaser agrees to this Product Schedule and these terms. This purchase does not grant consent to record the purchaser or use their identifiable participation.
2. Eligibility authority and accounts
Purchasers and participants must be at least 18 years old. Checkout information must be accurate. If purchasing for an organization, the purchaser represents that they have authority to bind it. The learning-platform account is issued to one named user, and login credentials may not be shared or resold.
3. Payment authorization and chargebacks
The purchaser authorizes RLI and its payment processors to charge the one-time Workshop price. The purchaser should contact RLI before initiating a chargeback so the parties can attempt to resolve the issue. Nothing in this clause limits a right that cannot lawfully be waived.
4. Viewing and technology
Purchasers are responsible for using compatible equipment and a reliable internet connection. RLI will use reasonable efforts to address a material failure of a platform controlled by RLI but is not responsible for a purchaser's equipment, connection or third-party service failure.
Purchasers may not create recordings or screenshots of the Workshop, or distribute access links or Workshop materials.
5. Conduct and confidentiality
Purchasers must protect the privacy of people appearing in the recording. They must not disclose information that identifies a client or another person and must not disclose another person's identifiable personal contribution outside the Workshop.
RLI may restrict, suspend or remove access for confidentiality breaches, infringement, unauthorized recording or misuse of materials, subject to applicable law.
6. Intellectual property and permitted use
RLI and its licensors own the Workshop, recording, curriculum, trademarks and other materials. Subject to payment and compliance with these terms, RLI grants the named user a limited, personal, non-exclusive, non-transferable and non-sublicensable licence for private professional learning.
The purchaser may not copy, reproduce, download where no download is provided, publish, distribute, sell, sublicense, teach from, publicly perform, adapt, create derivative products from, upload to an artificial-intelligence or model-training system, or otherwise commercially exploit the Workshop or recording without RLI's written permission.
7. Digital access and platform changes
Access depends on the continued availability of the purchaser's account and RLI's supported learning platform. Reasonable maintenance, migrations, corrections and service interruptions do not constitute permanent withdrawal. Purchasers are responsible for maintaining a compatible device, browser, internet connection and current contact information.
DISCLAIMERS, LIABILITY AND DISPUTES
1. Educational nature and no guarantees
The Workshop and materials are general professional education. They are not medical, mental-health, therapeutic, legal, financial, tax or business advice and do not establish a therapist-client, supervisor-supervisee or other professional relationship between RLI, the presenter and a participant.
RLI does not guarantee client outcomes, referrals, revenue, certification, licensure, continuing-education acceptance or any other personal or professional result. Participants remain responsible for their professional judgment, scope of practice, client care and decision to seek appropriate advice.
2. Third-party services and availability
The Workshop may rely on payment processors, learning platforms, email providers and other third parties. RLI does not control every interruption, security setting, change or failure of those services. RLI may replace a provider or migrate content where reasonably necessary while preserving any remedy required by law.
3. Disclaimer and limitation of liability
To the fullest extent permitted by law, the Workshop and materials are provided on an "as available" basis and RLI disclaims implied warranties that may lawfully be disclaimed. RLI is not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, clients or business opportunities.
To the fullest extent permitted by law, RLI's aggregate liability arising from the Workshop will not exceed the amount the purchaser paid for the Workshop. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable non-waivable consumer rights and any liability that applicable law requires RLI to preserve.
4. Indemnity
To the extent permitted by law, a business purchaser will indemnify RLI against third-party claims arising from that purchaser's unauthorized commercial use of the Workshop, infringement, unlawful conduct or breach of another person's confidentiality. This provision does not apply to an individual consumer where prohibited and does not require indemnification for RLI's own unlawful conduct.
5. Informal dispute resolution
Before commencing arbitration, a party must send a written notice describing the dispute and requested resolution. The parties will attempt in good faith to resolve the dispute informally for 30 days. Notices to RLI must be sent to support@terryreal.com.
6. Governing law and individual arbitration
Massachusetts law governs these terms, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
Except for an eligible individual small-claims action or a claim seeking relief that cannot lawfully be arbitrated, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. Arbitration may take place remotely unless an in-person hearing is required or agreed. RLI will pay arbitration fees to the extent required by the applicable rules or law, and the arbitrator may award any individual remedy available in court.
Claims must be brought individually. Neither party may participate in a class, collective, consolidated or representative action to the extent this waiver is enforceable. If a non-waivable law gives a purchaser the right to bring a particular claim in court, that right is preserved.
7. Arbitration opt-out
A purchaser may opt out of arbitration by emailing support@terryreal.com within 30 days after first accepting these terms. The notice must identify the purchaser, the Workshop, the purchase email and the request to opt out. Opting out does not affect the remaining terms.
8. Force majeure
RLI is not responsible for delay or failure caused by events beyond its reasonable control, including severe weather, illness, emergencies, labor disruption, government action, internet or utility failure, platform outage or other force majeure. RLI may adjust the delivery method and will provide any remedy required by applicable law.
9. General provisions
These terms and the checkout order form the entire agreement for the Workshop. RLI may update these terms prospectively, but the version accepted at purchase governs that purchase unless a change is required by law or the purchaser expressly agrees.
RLI may assign these terms in connection with a merger, reorganization or sale of the relevant business. The purchaser may not assign them. Failure to enforce a term is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will continue.
10. Notices and contact
Operational notices may be sent to the purchaser's registration email. Questions, refund requests, complaints, informal-dispute notices and arbitration opt-outs must be sent to support@terryreal.com.
VERSION
Terms version: Evergreen v1.0 - October 2026